WhatsApp chatbot for business
A WhatsApp chatbot replies to customer messages on WhatsApp — clarifying services, qualifying leads, and booking appointments so chats convert after hours instead of waiting on your phone.
WhatsApp chatbot vs WhatsApp bot vs auto-reply
Searchers use “WhatsApp chatbot” and “WhatsApp bot” interchangeably. Treat auto-reply as a one-line greeting, a WhatsApp bot as any automation, and a WhatsApp chatbot as the conversation that answers questions and completes a next step. OpenTulpa’s WhatsApp AI chatbot is the product that does that last job with your business knowledge.
What a WhatsApp chatbot should do
- Reply to inbound WhatsApp messages within seconds
- Answer services, hours, and pricing with approved language
- Qualify the lead before offering times
- Book against live calendar availability when connected
- Escalate sensitive or unusual requests to a human
How to launch a WhatsApp chatbot
Choose WhatsApp Business, not a personal number
Use a number you can connect to WhatsApp Business Platform. Personal accounts cannot run compliant production chatbots.
Write approved answers and escalation rules
List services, hours, pricing guidance, and policies. Define what the chatbot must never promise and when a human takes over.
Connect through an official API tool
Authenticate with a Business Solution Provider or official Cloud API path. Avoid unofficial WhatsApp Web scrapers.
Configure qualification and booking
Decide which questions to ask and whether the assistant can book against your calendar or create a warm lead handoff.
Test after-hours threads, then go live
Send sample chats for pricing, availability, and edge cases. Fix gaps, then expand coverage.